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Hi .....
Nadia here again from the iTunes Store. I am sorry that I have been unable to address your confer earlier I have been under the weather and have been away for the past few days.
I understand that you contacted the Account Security Team an were unable to resolve this issue. I'm sorry, but for security reasons I'm not able to help you access this account.
You can also call the Account Security team again if you remember the answers to your security questions.
In regards to not being able to input your credit card information in the iTunes Store unauthorized activity was reported on your credit card, so it has been prevented from being used on the iTunes Store.
If you have not done so already, please ask your card issuer to cancel the card and provide a replacement card with a new number.
For your convenience, I'll provide some instructions on how to add a new card:
HOW TO ADD A CREDIT CARD TO AN iTUNES STORE ACCOUNT
1) Make sure you're using the latest version of iTunes which is iTunes 11. It can be downloaded free of charge:
http://www.itunes.com/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: https://phobos.apple.com/accountSummary
3) When you see the iTunes sign-in dialog, enter your account name and password and then click the Account Info button.
4) On the Apple Account Information page, click Edit Payment Information.
5) Enter the credit card number and select the credit card type.
6) Look at your billing address. It should be exactly the same as the address on your credit card statement. This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
7) When all of the information is up to date, click Done, and then click Done again.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions. The authorization request should expire automatically. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Srawut in regards to re-enabling your account unfortunately I am unable to assist you with this issue and you will need to contact our account security team. Thanks for your understanding.
Sincerely,
Nadia
iTunes Store/Mac App Store CustomerSupport
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จขกท (diskul) 
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| เขียนเมื่อ |
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18 ธ.ค. 55 18:41:34
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